WARRANTY:

All BroadbandXpress, LLC (“BBX”) products are warranted to the original purchaser to be free from defects in materials and workmanship under normal installation, use, and service for a period of 180 days from the date of purchase.

Under this warranty, BBX shall repair or replace (at its option), during the warranty period, any part that proves to be defective in material of workmanship under normal installation, use, and service, provided the product is returned to BBX, or to one of its distributors with transportation charges prepaid. Returned products must include a copy of the purchase receipt. In the absence of a purchase receipt, the warranty period shall be 180 days from the date of manufacture.

This warranty shall be voided if the product is damages as a result of defacement, misuse, abuse, neglect, accident, destruction or alteration of the serial number, improper electrical voltages or currents, repair, alteration or maintenance by any person or party other than a BBX employee or authorized service facility, or any use in violation of instructions furnished by BBX.

This warranty is also rendered invalid if this product is removed from the country in which it was purchased, if it is used in a country in which it is not registered for use, or if it is used in a country for which it was not designed. Due to variations in communications laws, this product may be illegal for use in some countries. BBX assumes no responsibility for damages or penalties incurred resulting from the use of this product in a manner or location other than that for which it is intended.

IN NO EVENT SHALL BBX BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, WHATSOEVER. THE INSTALLATION OF ANY BBX PRODUCT SHOULD BE DONE BY A QUALIFIED INSTALLED AND ALL INSTALLATIONS SHOULD BE FULLY WATERPROFFED TO AVOID DAMAGE TO THE VESSEL OR VEHICLE. BY PURCHASING THIS PRODUCT, BUYER AGREES TO LIMIT BBX LIABLITY TO THE PURCHASE VALUE OF THE PRODUCT.

Some states do not allow the exclusion or limitation of special, incidental or consequential damages, so the above exclusion or limitation may not apply to you.

This warranty give you specific legal rights, and you may also have other rights that vary from state to state.

DEALER RETURNS:

Products not purchased from BBX directly. If you purchased from a reseller or distributor, you must contact them directly for return instructions.

Our return policy is this: if you are unsatisfied with the products you purchased at BroadbandXpress (BBX), you may return any products within 15 days of receiving you purchase in their original packaging provided there is no damage or wear and tear. Without exceptions, all returned items will be assessed a 20% restocking fee. There will be no restocking fee if product is returned under a warranty claim.

Due to the extreme nature of the environment, BBX will offer a 180 day replacement warranty on all items purchased and returned to BBX due to hardware failure.

BBX equipment contains several delicate connectors that may be subject to damage and the following shall be specifically mentioned for special warranty policies.

RF Connectors: RF connectors contained in laptop packages such as laptop antennas or RF cabling connectors that connect to WiFi cards and cable connectors to WiFi cards are not under warranty and buyer shall be solely responsible for any replacement. These units are inspected prior to shipping and damage by buyer shall be at buyer’s own risk.

HighPowerBridge: the following events shall void the warranty on the HighPowerBridge.

Complete the RMA form on the support section of the BBX store website (Support Section) and fax it or email it to BroadbandXpress.

Once you receive your RMA number via email or fax, you will receive shipping instructions for your merchandise. Ship all materials in their original packaging via a courier such as UPS or FedEx, to the address in the e-mail. Upon receipt of merchandise, we will evaluate the RMA for customer credit and inform you by e-mail.

Unfortunately, we cannot refund your original shipping and handling charges. The returned merchandise will be credited to you credit card or a warranty processed.