Support General Support Information
HARDWARE WARRANTY INFORMATION:
BROADBANDXPRESS HARDWARE USING BBX NETWORK:
Telephone support available for customers connecting to the BroadbandXpress network SSID: "bbx". We can help you during initial installation, software and hardware troubleshooting, and connecting to our network. We can not assist with virus or spyware infections, registry errors, or any other critical system issues.
BROADBANDXPRESS HARDWARE NOT USING BBX NETWORK:
30 minutes of complimentary support for initial hardware installation only (Expires 30 days from purchase date)
PAID SUPPORT AFTER 12 MONTHS:
Customers can purchase support for $1.00/minute
24 HOUR TELEPHONE SUPPORT
United States: 206-407-3818
Canada: 604-288-7406
WiFi Overview
Connection to BroadbandXpress Network
Configuration Tutorial Screencasts
Bridge Default Reconfiguration
Bridge Site Survey (Scanning)
Router Reconfiguration
Improving Reception and Internet Speeds
Basic Trouble Shooting FAQ
Roaming
USB Package (Gray unit):
Laptop Package:High Power PCMCIA Card - Windows 2000/XP/Vista Driver (File)
High Power PCMCIA Card Wireless Smartscan Utility (File)
High Power PCMCIA Card Installation Manual (PDF)
Macintosh High Power PCMCIA Card Driver Link (Link)
Macintosh High Power PCMCIA Card Installation Manual (PDF)
Laptop Package Diagram (PDF)
Long Range Antenna Package:
Long Range Antenna Installation Manual (PDF)
USB Package (Black EnGenius [discontinued]):
Windows 98/ME (File)
Networked Boat (Can connect to BBX Only [discontinued]):